Eagerbeaversurfboards


FAQs


REGISTRATION

 

Do I need to register before I place an order?

No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

 

How do I register?

To register, we recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Banjo Wear Llc profile by signing up on our site.


Why should I register with Banjo Wear Llc?

Registering is fast, free and easy! Here are the benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.

 

How do I change the details of my account?

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Details”. To change your address, click “View Addresses” and select “Edit” beside the address you want to update. 


ORDERS


What methods of payment do you accept?

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, and Google Pay.



Do prices displayed on the website include taxes?

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.


Do you restock items that are sold out?

Unfortunately, we do not restock most of our items. 



Can I modify or cancel my order?

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed. 



How do I check the status of my order?

To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you wish to view by clicking on the order number on the left side beside the order information. As updates become available, you will be able to view the details pertaining to your order. 



Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?

While we make every effort to fulfill your entire order, on the rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the unshipped item(s).



SHIPPING



What countries do you ship to?

At this time we currently only ship to the US only. 



Where can I locate my tracking number?

Your tracking number can be located in your account under your Shipment Confirmation email. If you are unable to find the tracking number, please reach out to us at support@eagerbeaversurfboards.com.


One of my items was shipped damaged, what do I do?

If your merchandise arrives damaged, please email support@eagerbeaversurfboards.com and we will assist you as quickly as possible.



There is an error in the shipping address that I provided, what do I do?

Please email support@eagerbeaversurfboards.com as soon as possible if you made an error in your shipping address. 

Please note: We will only be able to edit your shipping address before your order has shipped. 



My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?

Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please email support@eagerbeaversurfboards.com and we will assist you as quickly as possible.


 

RETURNS


What is your Return Policy for items purchased online?

Please view our return policy for online orders here.



I received my order but an item I ordered does not fit, can I exchange?

Unfortunately, we do not offer exchanges by mail at this time. Please view our return policy.


How soon will I receive a refund for my online return?

Refunds are processed 3-5 business days after your return is received.

 




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